Privacy Policy

This Privacy Policy explains how Mod Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website at pizzas-mods.click, place orders, participate in loyalty programs, or otherwise interact with our food services and digital platforms. Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood the practices described herein.

We are committed to protecting your privacy and ensuring transparency about how we handle your data. This policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable regulations governing consumer data protection in the United States.

1. About Us and How to Contact Us

Mod Pizza operates this website and the associated food service platforms under the domain pizzas-mods.click. We take your privacy seriously and have designated a point of contact for all privacy-related inquiries.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information above. We will respond to privacy inquiries within a reasonable timeframe, and no later than 45 days as required under applicable law.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The categories below describe what we collect, the purposes for collection, and the sources from which we gather such data.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us for support, we may collect the following personal identification information:

• Full name – used to personalize your account and process orders
• Email address – used for account registration, order confirmations, marketing communications, and customer support
• Phone number – used for order updates, delivery coordination, and two-factor authentication
• Mailing and billing address – used for delivery services and billing purposes
• Date of birth – used to verify age eligibility and to provide birthday rewards
• Username and password – used to secure and identify your account

2.2 Payment and Financial Information

When you make a purchase through our platform, we collect payment-related information necessary to process your transaction. This includes:

• Credit or debit card details (card number, expiration date, CVV — processed securely through PCI-DSS compliant payment processors)
• Digital wallet information (e.g., Apple Pay, Google Pay)
• Billing address associated with the payment method
• Transaction history and order records

We do not store full credit card numbers on our servers. Payment data is handled by certified third-party payment processors who maintain their own security standards.

2.3 Order and Food Preference Information

As a food service provider, we collect data related to your orders and food preferences, including:

• Order history, including items purchased, customizations, and special dietary requests
• Saved favorites and meal preferences
• Dietary restrictions or allergen information you voluntarily provide
• Feedback and reviews about food items or services

2.4 Usage and Technical Data

When you visit our website or use our mobile application, we automatically collect certain technical and usage information, including:

• IP address – used for security monitoring, analytics, and geographic personalization
• Browser type and version – used to optimize website performance
• Operating system and device type – used for technical support and compatibility improvements
• Pages visited and navigation patterns – used for analytics and user experience improvement
• Referring URLs – used to understand how users discover our services
• Time and date of access – used for security and usage analysis
• Session duration and interaction data – used to improve our platform

2.5 Location Information

With your consent, we may collect precise or approximate geographic location information to help you find nearby Mod Pizza locations, enable delivery services, and provide location-based offers. You may disable location tracking through your device settings at any time.

2.6 Communications Data

If you contact us via email, chat, phone, or through our website contact form, we collect the contents of those communications, including your name, contact details, and the substance of your message or inquiry. We retain this data to resolve your requests and improve our customer support services.

2.7 Marketing and Survey Data

If you participate in surveys, sweepstakes, contests, or marketing campaigns, we collect the information you voluntarily provide, including opinions, preferences, and demographic data. Participation in such activities is entirely voluntary.

2.8 Social Media Information

If you choose to connect your social media accounts (such as Facebook or Google) to our platform for login purposes, we may receive certain profile information as authorized by that social media platform, including your name, email address, and profile picture.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Providing and Managing Our Services

• Processing and fulfilling food orders, including online and in-store ordering
• Managing your account and loyalty program membership
• Coordinating delivery and pickup services
• Processing payments and sending order confirmations
• Responding to customer service inquiries and support requests
• Sending transactional communications such as receipts, order updates, and delivery notifications

3.2 Personalization and User Experience

• Personalizing content, recommendations, and promotions based on your order history and preferences
• Remembering your favorite orders and customizations
• Displaying location-specific menus, pricing, and availability
• Improving website functionality and user interface

3.3 Marketing and Promotions

• Sending promotional emails, newsletters, and special offers (with your consent where required by law)
• Notifying you about loyalty rewards, points balances, and exclusive member benefits
• Conducting surveys and gathering feedback to improve our food and services
• Retargeting advertising campaigns on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, by adjusting your account notification preferences, or by contacting us at [email protected].

3.4 Analytics and Research

• Analyzing website traffic, user behavior, and purchasing trends
• Conducting internal research and business analytics
• Measuring the effectiveness of marketing campaigns
• Developing new menu items, features, and services based on user preferences

3.5 Legal Compliance and Security

• Complying with applicable laws, regulations, and legal obligations
• Detecting, preventing, and responding to fraud, unauthorized access, and security threats
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our users, staff, and the public

3.6 Business Operations

• Managing supplier, vendor, and partner relationships
• Conducting due diligence in connection with business transactions such as mergers or acquisitions
• Maintaining accurate business records

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your data and may only use it for the specific services they provide to us. Categories of service providers include:

• Payment processors – to securely handle transactions
• Delivery and logistics partners – to fulfill food delivery orders
• Cloud hosting and IT infrastructure providers – to maintain our website and systems
• Email and SMS marketing platforms – to send promotional and transactional communications
• Analytics providers (e.g., Google Analytics) – to analyze website usage
• Customer relationship management (CRM) software – to manage customer interactions
• Fraud prevention services – to detect and prevent unauthorized activity

4.2 Legal Requirements

We may disclose your personal information when required by law, regulation, court order, or governmental authority, including:

• In response to valid subpoenas, legal processes, or law enforcement requests
• To comply with obligations under the FTC Act or other applicable federal or state statutes
• To protect the legal rights of Mod Pizza, our customers, or the public
• In connection with emergency situations to protect safety

4.3 Business Transfers

If Mod Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or part of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer significantly changes how your data is used.

4.4 With Your Consent

We may share your information with additional third parties when you have provided explicit consent to do so, such as when you choose to participate in co-branded promotions or partner loyalty programs.

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content and advertising.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function properly, including session management, shopping cart functionality, and security features. These cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information about page visits, time spent on pages, and error messages.
• Functional Cookies: Allow the website to remember your preferences, such as language settings, saved addresses, and login details.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness across our site and third-party platforms.

5.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about how we use cookies, please refer to our Cookie Policy available on our website at pizzas-mods.click.

For California residents, please note that certain cookie-based advertising activities may constitute a "sale" or "sharing" of personal information under the CCPA/CPRA. You have the right to opt out of such activities. See Section 8 for more information about your rights.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access controls: Access to personal data is restricted to authorized personnel with a legitimate business need.
• PCI-DSS compliance: Payment processing is handled through PCI-DSS Level 1 compliant payment processors.
• Firewalls and intrusion detection: We employ network security tools to monitor and prevent unauthorized access.
• Regular security assessments: We conduct periodic security reviews and vulnerability testing.
• Employee training: Our staff receive regular training on data protection best practices.
• Incident response: We maintain a data breach response plan to act quickly in the event of a security incident.

6.2 Limitations of Security

While we strive to protect your personal information using commercially reasonable means, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you as required by applicable law, including applicable state data breach notification statutes.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedules and applicable legal requirements.

8. Your Privacy Rights

Depending on where you live in the United States, you may have certain rights with respect to your personal information. We honor these rights regardless of your state of residence to the extent permitted by applicable law.

8.1 Rights Available to All U.S. Residents

• Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected about you.
• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., completing transactions, complying with legal obligations).
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know About Data Sales and Sharing: You have the right to know whether we sell or share your personal information and to whom.
• Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information with third parties. To exercise this right, visit our "Do Not Sell or Share My Personal Information" link on our website or contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit how we use and disclose your sensitive personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not be denied services, charged different prices, or provided a different level of quality for exercising your privacy rights.
• Right to Data Portability: You may request that we provide your personal information in a portable, machine-readable format.
• Right to Correct Inaccurate Information: California residents have the explicit right to request correction of inaccurate personal information we maintain.

8.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: Submit a request through the privacy rights form available at pizzas-mods.click

We will verify your identity before processing your request. You may designate an authorized agent to submit a request on your behalf, provided the agent can provide written authorization from you. We will respond to verifiable consumer requests within 45 days. If we require more time, we will inform you of the extension and the reason.

9. Children's Privacy

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the online collection of personal information from children under 13 years of age. Our online ordering, loyalty program, and account registration features are not designed for or directed at children.

If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records. If you believe that a child under 13 has provided us with personal information without appropriate parental consent, please contact us immediately at [email protected].

Parents and guardians are encouraged to monitor their children's online activities and to help enforce this policy by preventing minors from providing personal information on our website without parental supervision.

10. International Data Transfers

Mod Pizza is based in the United States and primarily operates within the United States. Your personal information is collected, stored, and processed in the United States. If you are accessing our services from outside the United States, please be aware that your data may be transferred to and processed in the United States, where data protection laws may differ from those in your home country.

If we transfer personal information outside the United States to service providers or partners located internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements incorporating adequate security and privacy protections
• Ensuring that our international service providers comply with equivalent data protection standards

By using our services and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services, including social media platforms, delivery partners, and payment processors. This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies before providing any personal information.

Third-party integrations we may utilize include, but are not limited to:

• Google Analytics and Google Ads
• Facebook/Meta Pixel
• Third-party delivery platforms
• Social media login integrations
• Email marketing platforms

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no uniform standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT signals from web browsers. However, you can manage your tracking preferences through your browser cookie settings as described in Section 5 of this policy.

13. California Shine the Light Law

Under California Civil Code Section 1798.83, California residents may request and obtain a list of the categories of personal information (if any) that we disclosed to third parties for direct marketing purposes in the preceding calendar year, and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please submit your request in writing to us at [email protected]. Please include "California Shine the Light Request" in the subject line of your request.

14. Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of their personal information to third parties under Nevada Revised Statutes Chapter 603A. If you are a Nevada resident and wish to exercise this right, please contact us at [email protected] with "Nevada Privacy Opt-Out Request" in the subject line.

15. How to File a Complaint

If you believe we have not adequately addressed your privacy concerns or have violated your rights under applicable law, you have the right to file a complaint with the appropriate regulatory authority.

15.1 Contact Us First

We encourage you to contact us directly in the first instance so that we may attempt to resolve your concern promptly:

• Email: [email protected]
• Subject Line: Privacy Complaint / Inquiry

15.2 Federal Trade Commission (FTC)

If you believe your consumer privacy rights have been violated, you may file a complaint with the Federal Trade Commission (FTC), the primary federal consumer protection agency in the United States:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, D.C. 20580

15.3 California Residents — California Privacy Protection Agency (CPPA)

California residents who believe their rights under the CCPA/CPRA have been violated may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]

15.4 State Attorneys General

Residents of other states may also have the right to file complaints with their state's Attorney General office regarding violations of state privacy laws. We encourage you to consult your state's official government website for more information about available remedies.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website at pizzas-mods.click
• Send an email notification to registered users (where required by law or where reasonably practicable)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated policy.

17. Contact Information for Privacy Inquiries

For all privacy-related questions, requests, or concerns, please reach out to us using the following contact details:

When contacting us with a privacy request, please include your full name, email address, the nature of your request, and any relevant details that will help us process your inquiry efficiently. For identity verification purposes, we may ask you to provide additional information to confirm your identity before fulfilling your request.